Resin Rockers Shipping Protection is an optional package protection service offered by Resin Rockers. When Shipping Protection is included with your order at checkout, your shipment may be eligible for a replacement, refund, or store credit if your package is lost, stolen, or damaged during transit, subject to the requirements below.
Shipping Protection is not a product warranty, return policy, cancellation policy, or satisfaction guarantee. It applies only to eligible shipping-related issues for orders that included Shipping Protection at the time of purchase.
By purchasing from Resin Rockers and using Shipping Protection, you agree to this Shipping Protection Policy, our Terms of Service, our Returns, Refunds, and Cancellation Policy, and all other posted Resin Rockers policies.
Shipping Protection may cover:
Shipping Protection does not cover:
Lost Packages — Domestic Orders
For domestic shipments, claims for packages presumed lost may be filed no sooner than 7 days after the last carrier tracking update.
Claims must be filed no later than 30 days from the last carrier tracking update.
Lost Packages — International Orders
For international shipments, claims for packages presumed lost may be filed no sooner than 20 days after the last carrier tracking update.
Claims must be filed no later than 30 days from the last carrier tracking update.
Delivered But Not Received
If tracking shows that your package was delivered but you did not receive it, your claim must be filed within 30 days of the delivery date and time shown by the carrier.
Before filing a claim, please check:
Damaged Orders
Damage claims should be filed as soon as the damage is discovered.
Please keep the damaged item, shipping box or mailer, packing materials, and shipping label until your claim has been fully reviewed.
If your order is missing an item or contains the wrong item, you must contact Resin Rockers within 7 days of delivery.
Missing or incorrect items are handled through our customer service/order issue process and may require review of packing records, order photos, fulfillment notes, shipping weight, or other internal records.
Shipping Protection applies to missing items when the issue appears to be caused by transit damage, package tampering, or carrier handling.
To review your claim, Resin Rockers may request:
Theft Claims
For packages marked delivered but not received, Resin Rockers may require additional documentation before approving a replacement, refund, or store credit. Please note a police report will be required to file a theft claim.
Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order is shipped to the address provided at checkout, Resin Rockers is not responsible for replacement, refund, or reshipment if that address was incorrect, incomplete, outdated, or entered by mistake.
If the package is returned to Resin Rockers, we may offer to reship the order at the customer’s expense.
Shipping Protection does not cover refused packages.
If a customer refuses delivery, the order will be handled under our Returns, Refunds, and Cancellation Policy. Return shipping costs and a 15% restocking fee may apply.
Shipping Protection does not cover normal carrier delays.
Once a package is accepted by the carrier, Resin Rockers does not control carrier scan timing, routing, weather delays, holiday delays, customs delays, or delivery speed.
Shipping Protection may apply only if the package becomes eligible as lost, stolen, or damaged under this policy.
Once your claim is submitted, Resin Rockers will review your order details, carrier tracking, fulfillment records, claim history, and any documentation provided.
If your claim is approved, Resin Rockers may offer one of the following resolutions:
Resin Rockers reserves the right to choose the most appropriate resolution based on the order details, product availability, claim history, and circumstances of the shipment.
If an item is out of stock, discontinued, seasonal, limited edition, final sale, or no longer available, Resin Rockers may issue a gift card or a refund instead of a replacement.
Substitutions may be offered only when Resin Rockers and the customer agree to the substitute item.
Approved refunds will be issued to the original payment method when possible.
Processing times may vary depending on your bank, credit card company, payment provider, or financial institution.
Shipping Protection does not replace Resin Rockers’ legal obligations for unshipped merchandise. If an order cannot be shipped as required by applicable law, Resin Rockers will follow applicable refund requirements.
Resin Rockers reserves the right to deny any claim that appears fraudulent, abusive, incomplete, inconsistent with carrier records, or outside the stated claim window.
We may also limit or deny future Shipping Protection eligibility for customers, accounts, households, or shipping addresses with repeated, excessive, or suspicious claim activity.
Submitting false information may result in denial of the claim and refusal of future service.
Submitting a false claim regarding theft of a package will be be subject to prosecution. This is a federal offense and will be prosecuted to the fullest extent of the law.
To file a Shipping Protection claim, email:
Please include:
Claims submitted without required information may be delayed or denied.
Shipping Protection is optional and must be selected at checkout. Higher ticket items may require Shipping Protection as part of the purchase.
Shipping Protection must be included at the time the order is placed. It cannot be added after checkout.
If Shipping Protection is removed, declined, or disabled, Resin Rockers is not responsible for lost, stolen, or damaged packages once the carrier accepts the shipment. The customer will need to work directly with the carrier.
Shipping Protection does not override our Terms of Service, Returns, Refunds, and Cancellation Policy, Shipping Policy, or any rights required by applicable law.
Resin Rockers reserves the right to update this policy at any time. The policy in effect at the time of purchase will apply to that order.
